Orders will be shipped out from our warehouse 1-2 business days after order confirmation. All orders placed on Saturday, Sunday or public holidays will be processed on the following business day. Orders may take longer to process during sales or holiday seasons. A tracking notification with the order tracking number will be sent via e-mail as soon as the parcel leaves the warehouse.

Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure your delivery information is correct before making payment. You may choose to track the status of your order via the Tracker mobile application, which can be found at your checkout page upon order confirmation. 

We currently use expedited global shipping to ensure you receive your products within 7 working days and will try our best to inform you of any delays. These are our current estimated shipping lead times:

Singapore - 3-5 working days

USA - 4-6 working days 

Hong Kong - 3-5 working days

Malalysia - 3-5 working days

Canada - 4-6 working days

United Kingdom - 4-6 working days

Australia - 4-6 working days

Other countries - Up to 10 working days

Our warehouses are located in Singapore and the United States of America. We can ship to most locations around the world within 10 working days. 

Shipping rates will be shown at checkout and will be determined based on order value and your location. Rates are also subject to promotions.

No, customers don’t have to pay additional duties and taxes. Xandro fully covers all taxes, customs duties, and fees for international orders. If you have any questions, feel free to reach out to us at contact@xandrolab.com

Yes, this product is suitable for vegans and vegetarians.

Yes, this product is Gluten-free.

Our product is not Halal certified at the moment, but we are Halal-friendly. All our products do not contain any animal products and are vegan friendly too

Our supplements are generally well-tolerated when taken as directed. However, individual responses may vary. Stop taking if you are experiencing any adverse reactions. It is always advisable to consult with a healthcare professional before starting any new supplement to address any concerns or potential interactions with medications.

Yes, we take quality seriously. Our supplements are independently batch tested from a reputable third party. Additionally, our supplements are manufactured in a GMP-certified facility.

We use HPMC capsules (hydroxypropyl methylcellulose or hypromellose). HPMC capsules are made from hydroxypropyl methylcellulose, a non-animal-derived polymer. This makes them suitable for vegetarians, vegans, and individuals with dietary restrictions related to animal products. HPMC capsules have a controlled dissolution profile, which can be beneficial for timed or delayed release of active ingredients.