Refund policy
At Xandro Lab, we are committed to providing our customers with the highest quality health supplements available on the market. We understand the importance of your satisfaction with our products, and we strive to provide the best possible experience when shopping with us. However, due to the nature of our products, we have specific guidelines regarding returns and refunds. Please review our return policy below:
- No Returns: Due to health and safety concerns, we cannot accept returns on any of our health supplements. This policy is in place to ensure the integrity of our products and to protect the well-being of our customers.
- 30-Day Refund Policy: If you experience any product issues or are not satisfied with the quality of the supplements you received, we offer a 30-day refund policy from the date of purchase. To be eligible for a refund, please provide detailed information about the issue with the product.
- Contact Information: In order to request a refund, please reach out to our customer support team at contact@xandrolab.com. Include your order number, contact information, and a detailed description of the issue you encountered with the product. Our team will review your request and get back to you as soon as possible.
- Supporting Documentation: To help us better understand the issue and expedite the refund process, we encourage you to provide any additional information that may be relevant, such as photographs or videos of the product issue. This will allow us to address the situation more effectively and ensure that our products continue to meet the highest standards of quality.
30-Day Refund Guarantee
At Xandro Lab, we believe in the quality and effectiveness of our supplements. To ensure you have complete peace of mind, we offer a 30-day refund guarantee on all our products. If you’re not satisfied with your purchase, you can easily seek a refund within 30 days.
How Our 30-Day Refund Guarantee Works
Step-by-Step Guide:
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Try Our Products: Order any of our supplements and try them for up to 30 days.
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Evaluate Your Experience: If you’re not satisfied, reach out to our customer service team through email: contact@xandrolab.com or WhatsApp: +65 89193740
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Request a Refund: Provide your order number, total amount paid, bank account details and get your refund within 14 working days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not accept exchanges due to change of mind.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as it differs from the country that you reside in.
We appreciate your understanding of our return and refund policies and thank you for choosing Xandro Lab for your health supplement needs. Your satisfaction is our top priority, and we will work diligently to resolve any issues you may have with our products.
Frequently Asked Questions
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What is covered by the refund guarantee? Our 30-day refund guarantee covers all products purchased directly from Xandro Lab website or our official Shopee, TikTok, Lazada, and Amazon stores. If you're not satisfied, you can return the product for a full refund within 30 days. We do not offer the gaurantee for sales on non-authorised sellers on marketplaces.
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How do I request a refund? To request a refund, contact our customer service team through email: contact@xandrolab.com or Whatsapp +65 89193740 with your order details, total amount paid, and bank account details.
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How long does it take to process a refund? Refunds are typically processed within 14 business days after we receive the returned product.