Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

• When you purchase a subscription you'll receive repeat deliveries.
• These are based on the subscription duration and frequency that you select.
• Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
• Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
• If you want to cancel or change your subscription, you can do it at any time on your account page.
• Your order confirmation emails have links to your order. You can manage your subscription from there.
• See our returns policy for more details on returns and refunds.

Pre-orders

• When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
• We may collect full payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
• You can cancel a partially or fully paid pre-order order that has not yet been fulfilled. 
• If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.
• See our returns policy for more details on returns and refunds.