Orders will be shipped out from our warehouse 1-2 business days after order confirmation. All orders placed on Saturday, Sunday or public holidays will be processed on the following business day. Orders may take longer to process during sales or holiday seasons. A tracking notification with the order tracking number will be sent via e-mail as soon as the parcel leaves the warehouse.

Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure your delivery information is correct before making payment. You may choose to track the status of your order via the Tracker mobile application, which can be found at your checkout page upon order confirmation.

We currently use expedited global shipping to ensure you receive your products within 7 working days and will try our best to inform you of any delays. These are our current estimated shipping lead times:

Singapore - 3-5 working days

USA - 4-6 working days

Hong Kong - 3-5 working days

Malalysia - 3-5 working days

Canada - 4-6 working days

United Kingdom - 4-6 working days

Australia - 4-6 working days

Other countries - Up to 10 working days

Our warehouses are located in Singapore and the United States of America. We can ship to most locations around the world within 10 working days.

Shipping rates will be shown at checkout and will be determined based on order value and your location. Rates are also subject to promotions.

All international orders may be subjected to taxes, customs and duty fees as defined by the country of import. Any charges on a parcel are the recipient’s responsibility and must be paid by the parcel recipient. The additional taxes, customs, and duty fees are not included in your order and/or shipping total. Xandro is not responsible for fees associated with imports. 

New NMN users often feel significant increase in baseline energy levels within 15 minutes to an hour from consumption. The energy enhancing effects has been described different from caffeine, with a gradual increase in energy levels powering you through the day rather than a significant spike and crash in energy drinks.

Yes, this product is suitable for vegans and vegetarians.

Yes, this product is Gluten-free.

Our product is not Halal certified at the moment, but we are Halal-friendly. All our products do not contain any animal products and are vegan friendly too.

Our supplements are generally well-tolerated when taken as directed. However, individual responses may vary. Stop taking if you are experiencing any adverse reactions. It is always advisable to consult with a healthcare professional before starting any new supplement to address any concerns or potential interactions with medications.

Yes, we take quality seriously. Our supplements are independently batch tested from a reputable third party. Additionally, our supplements are manufactured in a GMP-certified facility.

We use HPMC capsules (hydroxypropyl methylcellulose or hypromellose). HPMC capsules are made from hydroxypropyl methylcellulose, a non-animal-derived polymer. This makes them suitable for vegetarians, vegans, and individuals with dietary restrictions related to animal products. HPMC capsules have a controlled dissolution profile, which can be beneficial for timed or delayed release of active ingredients.

First, while NAD supplements might seem promising, the large molecular size of NAD makes it difficult for the human body to absorb efficiently. This inefficiency means that taking NAD directly may not provide the desired boost in NAD+ levels. In contrast, NMN is much smaller and can be readily absorbed by the body, where it is quickly converted into NAD+, ensuring better efficacy. Moreover, NAD supplements require stringent storage conditions to maintain their potency. Specifically, NAD needs to be stored at temperatures between -15°C and -25°C for long-term stability. Without these conditions, NAD easily degrades into NAM and ADP-ribose, compromising its effectiveness. Unfortunately, most supplement brands do not offer the necessary temperature-controlled storage. On the other hand, NMN is much more stable at room temperature, with a shelf life of up to two years, making it a more reliable choice for consumers.

When comparing NMN to NR (Nicotinamide Riboside), NMN also has clear advantages. NMN is a direct precursor to NAD+, meaning it converts into NAD+ in a single step. NR, however, first needs to be converted into NMN before it can be transformed into NAD+, adding an extra step to the process. This potentially makes NMN more efficient in boosting NAD+ levels in the body. Additionally, NMN's stability is another key advantage over NR. While NMN can be stored at room temperature for extended periods, NR requires refrigeration at 2°C to 8°C to remain effective. Like NAD, NR's efficacy could be compromised if not stored under these precise conditions, which many brands do not provide.